Integration · Akumen CRM
FlowXperia + Akumen CRM
FlowXperia's AI agent plugs into Akumen CRM so the WhatsApp conversations your agent handles become structured pipeline. Leads are created or updated in Akumen, qualification status flows through, and your team works an always-current pipeline instead of copying details from chat.
Lead messages
AI replies in seconds
Qualifies the lead
Books the meeting
Syncs to your CRM
✦ How the sync works
- 1A lead messages WhatsApp; the AI agent answers and qualifies
- 2FlowXperia looks up the lead in Akumen by phone number
- 3It creates or updates the lead record in Akumen
- 4Qualification and booking status sync to the pipeline
- 5Your sales team picks up qualified leads with full context
✦ Field mapping
| From the conversation | Akumen CRM |
|---|---|
| Lead phone number | Contact number |
| Name captured in chat | Contact name |
| Enquiry / interest | Lead source / interest |
| Qualification status | Pipeline stage |
| Meeting time (if booked) | Activity / appointment |
✦ FAQ
Questions, answered
Does it avoid duplicate records in Akumen?+
Yes — it looks up by phone and updates the existing lead, creating new only when needed.
Will booked meetings show in Akumen?+
Yes — booking details sync as an activity or appointment on the lead.
Is the sync real-time?+
Updates flow as the conversation progresses, keeping your pipeline current.
✦ More integrations
Connect FlowXperia to Akumen CRM
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